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Watch is not working

Dear Staff, I bought the ojoy watch for my son last week. But it is not working without any cause. Please advise me on how to fix the watch.

4 people have this problem

My daughters watch has worked well up to a month ago she can’t speech message to anyone it will connect and disconnect immediately after it can do calls and send pre programmed messages but she can’t do a voice message anymore any tips to fix this problem
I have same problem with watch. Watch is not starting up itself. Please advise

Hi My daughter had a ojoy watch, after low battery we proceed to charge the phone but the next day  screen is not on. why?

I experienced the similar problem just within less than 3 month of purchase.

The watch can't be powered ON at all.


I have raised the support ticket too but there was no response more around 20 DAYS.

when support responded over email - just suggesting to keep it on power for 12 hours without any suggestion or advise on next steps to resolve or replace.


No help so far

Hi, no worries, the watch is again working. It might be just the watch being overcharged. I just charge the watch again, after a few hours I plug out. try to on the watch again and its working.

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